Important Notice
To ensure your and our team members safety, our office will be open ‘by appointment only’. We are always happy to help you by phone or email during our regular office hours. We appreciate your business and patience!

At CRS/Merrill Insurance Ltd., we are committed to protecting your privacy as a visitor to this website and as our customer. Please know that CRS/Merrill Insurance Ltd. is the owner of the information, which is collected on this website. We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy.

Information Collection

We will ask you to provide your personal information to us when you enroll for coverage and when you purchase an insurance policy from us. We will also ask you to provide your personal information (including your e-mail address) to us when you contact us by e-mail from this website. When you enroll for an insurance policy we will ask you to provide your name, home address, mailing address, telephone number and e-mail address. This information will be provided to the insurance company when you purchase an insurance policy so they can establish you as a policyholder. We will keep a record of your information at our office to allow us to provide you with policyholder service. The employees of CRS/Merrill Insurance Ltd. are each required to sign and acknowledge a Confidentiality and Nondisclosure Agreement. Each employee has been instructed on maintaining the privacy of each customer and the importance of protecting the customer’s personal information.

When you purchase an insurance policy through our office you will pay the premiums with your credit card or personal cheque. If you use your credit card to pay the premium, your credit card information is deleted from our records after your purchase has been authorized. A transaction number will be provided to you. You may use this transaction number as a reference to the credit card purchase. We do not keep a record of your credit card information. If you pay the premium using your personal cheque, we will keep a copy of your cheque on your file.


A cookie is a piece of data that is stored on a visitor’s hard drive while they are visiting this website. We may utilize a short-lived form of cookie when you visit this site. At our office, a cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor’s computer as soon as they close their browser or if they are not actively browsing our website for more than 20 minutes. Should a previous visitor to our website return for a new session, they will be issued a new cookie and in no way will they be recognized as a visitor from a previous visit or session.

Third Party Links

This website may contain links to third party websites that are not controlled by CRS/Merrill Insurance Ltd. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that CRS/Merrill Insurance Ltd. is not responsible for the content of third party websites linked to our office/website, nor are we responsible for the privacy policy or practices of third party websites linked to CRS/Merrill Insurance Ltd.

Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session with CRS/Merrill Insurance Ltd. If you should link to a third party website from our website, we strongly encourage you to review and become familiar with that website’s privacy policy.

Changes in Our Privacy Policy

We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.

If you have any questions about our privacy policy, please feel free to contact us at:

#15 – 5080 12A Street SE
Calgary, Alberta
T2G 5K9
Phone: (403) 221-9000
Fax: (403) 221-9009